Help Center

Updated on September 24, 2026

How to manually download a stuck invoice batch

What to do when a batch has been processing for 24 hours or more and you need to force its download.

When a batch has been processing for 24 hours or more, you can manually force its download from Ubyquo.

if the batch data is not retrieved after you complete the procedure, the batch will not have been deducted from your balance and you will need to send it again.

Steps to force the batch download

1

Select the batch

From the Facturas (Invoices) tab, go to the En proceso (Processing) section and select the batch you want to download.

Invoices module - Manually downloading an invoice batch in Ubyquo
2

Send the batch to “Por contabilizar” (To post)

With the batch selected, go to:

Cambiar etapa > Por contabilizar (Change stage > To post)

Invoices module - Manually downloading an invoice batch in Ubyquo
3

Retrieve the data from Ubyquo Facturas

In the Por contabilizar section, select all the downloaded invoices.

Right-click the selection and choose:

Recuperar datos de Ubyquo Facturas (Retrieve data from Ubyquo Facturas)

Invoices module - Manually downloading an invoice batch in Ubyquo
4

Recalculate the journal entries

Repeat the previous process and, this time, select:

Recalcular asientos (Recalculate journal entries)

Invoices module - Manually downloading an invoice batch in Ubyquo

Once these steps are complete, the batch will have been downloaded manually and the invoice data will be updated in Ubyquo.

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